Automate first-line support
with a bot you control
OpenAI-backed replies, web and messaging channels, conversation metrics, and clean escalation to your team. Built on FastAPI and PostgreSQL with pgvector for retrieval.
user: billing question
bot: pulls KB + LLM context
bot: resolves or opens ticket
agent: takes thread in inbox
analytics: sentiment · deflection
channels: web · email · messengersPlatform capabilities
Support automation pieces you wire to your content and team
LLM integration
OpenAI and LangChain hooks for grounded answers from your prompts and docs.
Multi-channel inbox
Web widget, email, and messenger adapters in one conversation thread.
Conversation analytics
Volume, resolution rate, sentiment tags, and common topic breakdowns.
Team handoff
Escalate to a human with full context when the bot hits its limits.
Knowledge base
Index help articles and FAQs with pgvector retrieval before LLM replies.
Custom workflows
Intents, entities, and routing rules you tune for your product language.
Stack
Async Python backend with vector search for RAG
Python + FastAPI
Async APIs and webhooks
OpenAI + LangChain
Prompting and tool chains
PostgreSQL + pgvector
Conversations and embeddings
Related products
More kits and systems from Anwita Digital
Want a chatbot trained on your docs?
We can deploy this platform, connect your channels, and tune retrieval for your support content.
Schedule a demo